Ability approval

As an admin, you can manage ability approval settings for all users in your tenant. Abilities extend Alan's functionality by providing Alan with tools that can access internal or external services.

It is possible to automatically approve the use of an ability in the chat or to require manual approval for the use of an ability.

• Manual approvals protect your data and ensure that you retain control over which information is shared with external services.

• Automatic approvals facilitate the use of abilities by requiring fewer interactions, thereby speeding up chatting and improving the user experience.

Levels of usage approval

For each ability, the settings for usage approvals (automatic or manual) are defined at different levels:

• Product default: By default, all abilities that do not use external services are automatically approved. All other abilities require manual approval.
• Organization level: As an admin, you can adjust the default approval setting for all users in your tenant, overriding the product default.
• User level: Users can customize the default approval setting for themselves, overriding the settings at the organization level.
• Chat level: For active abilities of a chat, users can adjust the approval setting in the chat configuration, overriding previous default settings.

Restricting user settings

For each ability, as an admin, you can determine whether and how users in your tenant are allowed to override your organization-level settings. The following options are available to you:

• By default, users are allowed to override the organization settings across chats (user level) and in individual chats (chat level).
• You can specify that users are only allowed to override the organization settings in individual chats (chat level). Existing settings at the user level will be ignored.
• You can specify that users are never allowed to override the organization settings. Existing settings at the user and chat levels will be ignored.

Impact

When you, as an admin, adjust the usage approvals for abilities in your tenant, these settings affect all users in your tenant. The settings apply to both existing and newly created chats.